Answers to

Asked Questions

Our Prime Cannabis retail stores in West Kelowna, Kelowna and Cranbrook British Columbia are proudly local and municipally and provincially licensed. Below are some commonly asked questions. If you don’t find the answers you’re looking for please contact us and we’d be happy to help.


Is there an age requirement for entering the store or purchasing cannabis?
While the federal Cannabis Act sets the age requirement at 18, each Province has the authority to raise the minimum age requirement. In British Columbia, the minimum age required to purchase, possess, or consume cannabis is 19. Guests must be 19 years and older to be in the store.

What do I need to purchase cannabis?
Two pieces of ID is required to verify guests are 19 years and older. The first must be a government-issued photo ID that includes your legal name and date of birth. The second must include your name, photo, and/or signature.

Why have the pricing and packaging of cannabis changed?
The BC Liquor Distribution Branch (BCLDB) is the sole wholesale distributor of legal recreational cannabis, and purchases exclusively from government-approved suppliers. Our retail prices are based on standardized wholesale pricing and fee from the BCLDB, which all legal cannabis retailers must order from.

Products are manufactured, stored and distributed by Health Canada-approved suppliers, according to strict industry-wide regulations under the Cannabis Act. Cannabis products arrive at our locations in sealed packaging with standardized labels and amounts.

I can’t find a specific strain. Do you still carry it?
As a fully legal cannabis store, we are only able to order products available through provincial wholesale distribution. The selection and availability of cannabis products through the province may change to due a variety of factors (e.g. limited supply, new product launches, inclusion of recently-approved suppliers), which may impact what each store is offering.

Prime Cannabis takes pride in curating a premium selection of products and continuously updating our menu with the very best selection available. Check back often to see what’s new and avaialble. We also welcome suggestions about your favourite products by providing product feedback here or speak to one of your local Prime Experience Makers in store.

What forms of cannabis can I purchase?
The federal Cannabis Act legalizes fresh and dried cannabis, cannabis oil products, cannabis accessories, and plants and seeds for cultivation. At Prime Cannabis, you can buy dried cannabis, pre-rolls, capsules, cannabis oil products, cannabis accessories, and seeds.

Can I return opened products?
According to provincial regulation around cannabis sales, all cannabis purchases are considered final sales, except when the product is damaged/defective (expired, mouldy, or damaged in transit) or recalled. If there are any questions or concerns, reach out to the store westkelowna@primecannabis.ca or cranbrook@primecannabis.ca you purchased your product from to share your concerns.

How much cannabis am I allowed to carry?
Federal legislation stipulates that individuals can possess up to 30 grams of legal dried cannabis, or its equivalent in other forms.

Can I drive under the influence of Cannabis?
Drug-impaired driving is illegal in B.C. This will continue to be the case after legalization. The Province has stated that it will increase training for law enforcement and toughen provincial regulations to address drug-impaired driving, as part of its cannabis legalization efforts. Please be advised that it is illegal to have any cannabis products within reach of the driver.